A few weeks back we had one of your guys out to fix our shower which had serious water pressure issues.
Several (maybe 3 or 4) previous attempts over the last few years to fix the problem had been only temporarily successful & we’d pretty much resigned ourselves to the fact that we just had a really shitty shower. We’d sort of gotten used to it though and so it wasn’t until we had a complete absence of water in the shower one morning recently that we decided to try yet again to get it fixed. And it finally was!
Please pass on my sincere thanks to the guy who came to do the repair, because not only was the shower fixed, but it has stayed fixed. The water pressure is brilliant every time, and being able to adjust the temperature (we previously had a choice between very hot or even hotter) is also making us very happy.
So thank you.
Thank you for a great job. We are very pleased with the assistance and courtesy shown by your 2 guys, Simon and Paul. We won't hesitate to recommend your company
Here is just some of the comments that people have said about us:
21 September 2010
Westfield NZ Ltd
Westfield New Zealnd would like to extend a 'THANK YOU' to Action Plumbing for your organusations' invaluable support of Westfield Riccarton following the Christchurch Earthquake. Westfield is grateful for the considerations and efforts that you and your team afforded the shopping centre and our retailers in your initial response to, and for the ongoing recovery of the shopping centre.
We acknowledge and thank your employees for their incredible commitment given to the centre management team and retailers' staff at a time that may have been equally challenging for them as individuals.
We acknowledge that the special circumstances in which your team was working in were at times challenging.
We have received numerous comments and feedback from our own team and retailers regarding your teams efforts.
The manner in which your team responded to the requests from Westfield Staff, retailers and customers is a credit to Action Plumbing. The prefessionalism and dedication displayed at all times meant the recovery plan was able to be delivered seamlessly.
We hope that all your staff and their families lives are returning to some normality, and we look forward to working with you closely in the weeks ahead.
Lance Johns, National Facilities Manager, Westfield NZ & Val Griffin, Facilities Manager, Westfield Riccarton
Hi Action Plumbing team,
I have just called to say thanks for the work that you have done at in Dallington CHCH.
We have used your services twice since the earth quake and you have been so efficient and completed the jobs in a timely manner. I have heard so many disaster stories from family members and friends in regards to plumbers and drain layers that they have used, in regards to companies starting jobs and coming back a week or so later to finish the jobs and a lack of communication from the company employees to let them know what was happening.
Right from the very first phone call your company have been a pleasure to deal with and have been more than helpful also the communication has been great at keeping us informed.
So once again thank you, and I will be letting everyone know what company we used.
July 22, 2009
Thanks for another job well done. You have a great team there.
June 21, 2009
On Friday late afternoon I had an emergency at my rental property. I rang your firm and spoke to a very pleasant and helpful lady who quickly took my particulars and by 6pm a plumber called Paul was at my house.
Paul was superb, very helpful, quick on the job, and in no time the problem was solved. I wish to congratulate you on the way your staff treated me, very polite, helpful and Paul was and is an expert.
I would not have a problem in recommending your firm to any and all of my friends.
January 22, 2009
Attention: All Staff
Subject: Leaking Shower
Last Monday I had to call a Plumber to fix my leaking shower. It has been leaking for the past two years that we have loved at this address. My daring hubby tried to fix it but was not really very suucessful, hence my need for a Plumber. The first thing I did was reach for my fridge magnet, brilliant idea no mucking around. The telephone was answered by a very polite and courteous young man who did not have a problem at all getting a Plumber, I mean no waiting around deciding when and if someone could come. It was quickly and efficiently sorted for me. Well the next day right on time the Plumber arrived, Simon is his name. He was also polite, courteous and friendly. He did not mess about, he did the job seemly effortlessly, explained everything he did and left. That night I was first in the shower to try out this new mixer and what can I say I had the best shower I have had in two years, no water going from freezing cold to scolding hot, it was just great.
After all this what I really wanted to tell you all is that from start to finish it has been an absolute pleasure dealing with the people in your company and my family and I would like to wish you all every success for the future. Great job guys, congratulations.
Paul attended a call out over Easter.
The customer Kevin Park would like to pass on about the great service he received from Paul. He said that it is a very stressful situation and the way Paul handled it was excellent. Came in calm found the problem and fixed it in a professional way.
He stated that he felt Paul was a great representative of the company and should be commended. He himself is in business and knows that generally you only get the negative comments.
Letitia from Thai Samurai rang to thank you for the job getting completed. It has worked out really well. She stated that the engineers on the job did a fantastic job under difficult circumstances.
Hello Action Plumbing.
Please pass on to Daniel how impressed I have been with my dealings with your company. Everyone I have spoken with has been efficient, friendly and professional.
To Whom it May Concern
I would like to thank you for your prompt assessment and resolution of our watery problem! The young man who came was professional and did his utmost to avoid disturbing the practice flow.
I would be grateful if you would pass on my thanks.
Radio Heritage Foundation
We were very impressed with your service, just cannot speak highly enough with Aaron, John and Owen. We will be advertising on our website how impressed we were with your company. You were referred by a cafe owner we knows in Sommerfield, who also is impressed with your service.
Mrs White called to priase the work and friendliness of Paul McGillvray, she said she has had a lot of trades people in lately and that he tops the lot. She will definately be passing on our details.
I received a compliment for Gary from Dave Chivers for his recent and previous work at the address. He says he is very happy with the service provided and that Gary is great value.
I just wanted to pass on a compliment for Willy. I thought that Willy was a great advertisment for the business and he will be using us for all his future needs. Graeme Stewart
25 September 2011
Thank you for installing our new range
Paul's speed and skills are impressive, and his attention to detail. He is enthusiastic and well motivated. So once again, thank you for choosing and training him
Paul M attendend this job, Erin (our client) advised that Paul was a great employee and ad for the company, he pleasant and efficiant
Margaret called to say what a pleasure it was that Owen arrived on time to meet with her for a quote, she is extremely happy and wanted to compliment us on that achievment, and indicated that we may have the job already.
Jill phoned to say what great service today and Paul McGillivray is to be commended for an excellent job he did.